DOING CUSTOMER EXPERIENCE RIGHT℠
PODCAST
Host: Stacy Sherman | Speaker, Author, Advisor
Are you interested in learning proven strategies to boost customer retention, revenue and brand reputation? Seeking inspiration, new research, case studies and top trends to grow your business?
If yes, then you’ve come to the right place.
Stacy shares her proven framework and interviews senior executives and thought leaders on every episode. Not only will you be entertained but also hear exactly how to build a brand that customers love, employees champion, and competitors envy.
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Top 2% Global Rank Show
Watch Highlights From 200 Episodes of Doing CX Right Podcast
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CHECK OUT TOP RATED EPISODES:
AUTHORS & THOUGHT LEADERS
Greg McKeown
Author NYTs bestsellers: “Effortless” and “Essentialism”
How to Design Effortless Customer Experience and Remove Roadblocks
Joe Calloway
The Idea Bistro. Author/Advisor/Investor
Setting the Bar – How to Become a Category Of One Business
Scott McKain
Author: "Ten Best" Biz Books
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Lisa Ford
Speaker and Author
Rethinking Customer Service – Why ‘Good’ Just Isn’t Enough Anymore
Bill Price
3X Author, "The Best Service is No Service."
Mark Schaeffer
9x Author, "Marketing Rebellion" + "Cumulative Advantage"
The Role of Marketing in CX
Joe Pine
Author "Experience Economy." "Infinite Possibility."
Competing for Customer Time, Attention & Money
Jeannie Walters
Speaker, Trainer, Customer Experience Consultant
Everyday Ways To Live CX Mission
Matt Dixon
Author "Challenger Sale" + "Effortless Experience"
Predicting Customer’s Next Actions Beyond Surveys
Mark Sanborn
International Speaker and Bestselling Author
The Fred Factor Effect: Transforming CX from Ordinary to Exceptional
Joey Coleman
Author, "Never Lose A Customer Again"
Colin Shaw
7x Author, Customer Experience & Marketing
Sylvie di Giusto
International Female Keynote Speaker
How Unconscious Biases Influence Your Customers’ Decision-Making Process
Annette Franz
Author, "Putting The Customer in CX"
Steven Van Belleghem
Author, "When Digital Becomes Human"
Doing Customer Experience Right In The Digital Age
Ian Golding
Author, "Customer What?"
Improving The Customer Journey With Employees As Heroes
Jeff Toister
Author, "The Service Culture"
Actionable Tips about Doing Customer Service Right
Marcey Rader
Author: "Work Well, Play More"
Reducing Burnout To Deliver Better Customer Experiences
David Allen
5X Author, "Getting Things Done -Stress Free Productivity"
Getting More Organized Through GTD®
Stan Phelps
Author, "Purple Goldfish" series
Differentiating Experiences To Dominate Your Industry
Joseph Michelli
10X Author, "Leading Starbucks Way" +
Lessons From Best-In-Class Customer Experience Brands
Adam Toporek
Author, "Be Your Customer's Hero"
Creating A Frictionless Experience To Get & Keep Customers
Cynthia James
Author "Your Voice Matters"
Brittany Hodak
Author: "Creating Superfans"
5 Essential Elements of Creating Loyal Advocates and Raving Fans
Nir Eyal
Author, "Hooked." "Indistractable" +
The Hook Model: Unlocking Secrets To Customer Engagement
Watch Podcast Highlight Reel
Lessons From First 100 Doing CX Right Podcasts
(A fun twist as Shep Hyken interviews Stacy)
BUSINESS EXECUTIVES – CORPORATE LEADERS
WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY
Alex Genov
Head of Customer Service @Zappos
Elevating AI Integration for Next-Level Retail Customer Service
Katie Webb
VP Digital Innovation @Aflac
Breaking Company Silos: The Secret to Customer Experience Excellence
Brian Elliott
Senior Vice President @Slack + Author "How The Future Works"
Redesigning How We Work
Jackie Yeaney
Chief Marketing Officer @ Tableau, RedHat +
Inspiring Commitment To Accomplish Goals
Josh Bersin
CEO Bersin by Deloitte
Rob Markey
Author & Partner @ Bain
Frank X. Shaw
Chief Communications Officer, Microsoft
Brian Solis
VP Global Innovation @SalesForce. 8x Author
Bruce Tempkin
Head of XM Institute @Qualtrics
Leading Experience Management During Uncertain Times
Anthony Coppedge
Global Transformation Lead @ IBM
“Stopping The Stupid” For Better Outcomes vs Outputs
Dan Naiman
Senior Director, Human Resources @ Pfizer
Tiffani Bova
Author & Innovation Evangelist @ Salesforce
Gaining A Competitive Advantage With An “Experience Mindset”
Michael Buckham-White
Global Technology Director @Deloitte
Advancing Customer Experience Through IT
Jacqui Brassey
Author & Researcher @ McKinsey Health Institute
James Dodkins
Customer Service & Sales Automation @ Pega
What It Takes To Keep Loyal Fans – CX Advice From A Rockstar
Max Ball
Principal Analyst @ Forrester
Differentiating Customer Experience vs Customer Service & Trends
Greg Melia
Chief Executive Officer @CXPA
Wendy Smith
Author + Professor @ University of Delaware
Both/And Thinking: Embracing Conflicts to Solve Toughest Problems
David Wachs
Chief Executive Officer @Handwrytten
Bill Staikos
Senior Vice President @Medallia
5 Star Reviews & Testimonials
Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about customer experience!
Episode 1 – Getting Customers Back To Buy Again and Again. Watch / Listen HERE.
Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation, and as a listener, I’ve gained something from each episode. Any CX leader will benefit from listening to Doing CX Right!
Episode 16 – Everyday Ways to Live Your CX Mission. Watch / Listen HERE.
Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.
Episode 39 – Breaking Silos & Harnessing Data To Improve CX. Watch / Listen HERE.
Meet Podcast Host ~ Stacy Sherman
Stacy Sherman
Stacy Sherman is an award-winning international keynote speaker, author, and customer experience leader with an MBA and 25+ years leading sales, marketing, and CX initiatives at brands like Verizon, AT&T, Schindler Elevator Corporation, Wilton Brands, Martha Stewart Crafts, and many more.
Drawing on her practitioner experience in these leadership roles and her academic background, Stacy created the Doing CX Right methodology, empowering companies to boost retention, referrals, and brand reputation.
Recognized as a Global CX Guru for five years and a 2026 ICMI Hall of Fame inductee, Stacy has delivered 100+ standing ovation speeches and workshops, hosts a podcast ranked in the top 2% globally with over 200 episodes, and continues to share her insights through books, LinkedIn Learning courses, and immersive learning experiences. Her work has been featured in Forbes, Psychology Today, Yahoo News, and dozens of other media outlets. More details on media page.
Outside of work, Stacy’s a devoted wife, proud mom of 2 young adults and 1 adorable pup, and a dedicated pickleball player. Fun fact: In her youth, she was a competitive backgammon player who traveled internationally for tournaments.